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FREE standard shipping every day on purchases over $49 (surcharges apply for large & oversize items)
FREE standard shipping every day on purchases over $49
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FAQ

Where can we purchase buybuy Baby products?

We can’t wait for you to experience the new buybuy BABY and to welcome you back.

Please visit our stores & events page to find your nearest store or shop online at buybuybaby.com with more great products added daily.

The only official website for buybuy Baby is buybuybaby.com.

Will buybuy Baby stores be reopening?

Yes! We are excited to reopen some of your beloved stores. Please visit our stores & events page to find your nearest store or shop our endless aisle online at buybuybaby.com with more great products added daily.

Can I purchase the same products and brands?

You’ll find many of your favorite products on the new buybuy Baby website as it launches. And we will be adding more of the brands you expect from buybuy Baby every day. Subscribe to our mailing list to be the first to hear about new products.

What is the status of my order?

All sales are final for purchases made prior to August 1, 2023 under previous buybuy BABY ownership.

For all inquiries on orders placed on or after November 15, 2023, please contact us here.

Can I return/refund an item I purchased?

All sales are final for purchases made prior to August 1, 2023 under the previous buybuy BABY ownership. These purchases are no longer eligible for return.

For all inquiries related to purchases made on or after November 15, 2023, please contact us here.

Are any purchase Terms & Conditions or other policies (e.g., warranties) changing?

You can view our most current Terms and Condition on our website here. These Terms and Conditions will apply to all orders that will be placed through the new buybuy Baby website. This will include warranty and return policies that are specific to certain types of products.

I have a buybuy Baby gift card. May I use it on the new website?

We are not able to honor gift cards that were issued and unused prior to August 1, 2023. Gift card balances from preexisting digital and physical gift cards expired under previous buybuy Baby ownership.

You can now purchase new buybuy BABY Gift Cards here.

For all inquiries related to purchases made on or after November 15, 2023, please contact us here.

Does the new buybuy Baby offer gift cards?

You can now purchase buybuy BABY Gift Cards here.

For all inquiries related to purchases made on or after November 15, 2023, please contact us here.

Are my coupons still valid?

We are not able to honor coupons that were issued and unused under previous buybuy BABY ownership.

Will there be a new loyalty program?

We are not offering a buybuy BABY loyalty program at this time, but have plans to offer one in the near future.

I had a Baby registry at buybuy Baby. Is it activated on the new website?

You can create a universal registry here to add products from our new buybuy BABY website.

Unfortunately, we do not have any previous registry account information available. If you had previously linked your registry to MyRegistry.com, we may be able to locate the list of items.  

If your previous registry was not linked to MyRegistry.com, we will not be able to locate it. However, we are here to help you create a new list and can find the same or comparable items on the new buybuy BABY website. 

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